LG Group Chairman and Chief Executive Officer Koo Kwang-mo called on some 30 executives across Korea's fourth-largest business group to define the future of customer experience, and the start of it could be identifying who their future customers will be. "LG's key to having an upper hand in the future lies in our unique customer experience, products, solutions and brand value," Koo told executives at a workshop with executives on Thursday in Gwangju, Gyeonggi Province. "Thi

South Korean nationals traveling through South Korea’s airports are expected to enjoy wider access to a new check-in system that works with biometric information obtained through palm vein recognition technology. The Korea Financial Telecommunications and Clearings Institute (KFTC) said Friday it had signed a business agreement with the Korea Airports Corporation and nine major financial corporations to operate the new biometric check-in system at 14 gateways across the country. Incheon Ai

Korean Air Lines Co. said Friday it has signed a five-year deal with Royal Dutch Shell plc. to purchase sustainable aviation fuel (SAF) from the British firm beginning in 2026 to help combat climate change. SAF is non-conventional aviation fuel derived from alternative raw materials, such as cooking oil waste, household waste and industrial waste gas. SAF has emerged as a key carbon reduction tool in the aviation industry to cope with global climate change as it may reduce carbon emissions by up